Earlier this year, Nordstrom brought their practice of proven customer service and a curated shopping experience to NYC for the first time through their full-service Men’s Store. Join Shaye Anderson, director of customer experience at Nordstrom, for a guided tour through the new flagship Men’s Store and learn firsthand how the store was designed for the highly competitive New York market. Participants will see how Nordstrom has infused technology into its distinctive brand of customer service and learn how Nordstrom caters to the modern shopper with thoughtful product curation, amenities like an in-store café and services like 24-hour pickup, Buy Online Pick Up In Store (BOPUS), and express returns.