Thursday, October 26, 2017
We live in an on-demand world where we can order dinner, buy a mattress, even invest in stocks with the press of a button. But the most successful companies know that the secret to success is not simply a question of great technology or beautiful design—it's all about the total customer experience. Casper's Neil Parikh, Robinhood's Baiju Bhatt, Convene's Chris Kelly, and Peloton's John Foley will discuss how the user feedback loop has evolved their brands and how they envisage the future of customer service.
Convene (Forum)