President and Head of Innovation and Advice
Steve Dorval is the president of personal financial services and the head of innovation and advice for John Hancock, the U.S. division of Toronto-based Manulife. Dorval is tasked with leveraging groundbreaking technologies to improve John Hancock’s ability to deliver industry-leading investment advice and financial planning to a new generation of digital native customers. He joined the company in 2015 after New York Life’s retirement and investment division was acquired by John Hancock. He holds a BA in English from Providence College and is a CFA charterholder, as well as a member of the CFA Institute and the Boston Security Analysts Society.